1. How long does it take to ship my Luxemono order?

    As each item is carefully curated your way, we will require at least 1 to 2 working days to personalize your item before shipping it out.

  2. When will I receive my Luxemono item (Singapore)?

    As your item is carefully curated, please allow 1 to 2 working days for us to personalize your item, pack and dispatch to our courier team.

    Custom Monogramming will take up to 7 business day from the day where the final art work file is approved. For more information, do visit custom monogramming

    The shipping rates for Singapore packages are as follows:

    - Local (Singapore), Standard Door to Door Delivery (3 to 5 working days) - $2
    - Local (Singapore), Express Door to Door Delivery (1 to 2 working days) - $5

    A redispatch fee of S$3 will be required if the parcel returns to us. We will contact you if it happens.

  3. Do you ship internationally? 

    Yes, we ship internationally. We require 2 working days to personalize, pack and dispatch your item

    The shipping rates for international packages are as follows: 

    International Express Delivery

    - International Express Delivery (3 to 7 working days) - S$30
    - Europe & United States Express Delivery (3 to 7 working days) - S$45

    Standard Delivery with tracking

    – Standard Delivery with tracking (7 to 21 working days) – S$15

    We do our best in ensuring quick and smooth deliveries internationally. International packages are subjected to custom clearances at destination countries, any additional charges must be fuilfiled by the recipient. This process may cause delays beyond our original delivery estimates. However, we are not responsible for any delays and extra fees which may be applied by customs and duty offices of the recipient’s country.

    A redispatch fee of S$15 will be required if the parcel returns to us. We will contact you if it happens.

  4. What should I do if my order is wrong? 

    We have a friendly and knowledgeble team to assist you with any order enquires. Do drop us an email at shop@luxemono.com and our sales representive will attend to you. Please refer to our Terms and Conditions for our returns policy.

  5. How should I care for my personalized leather? 

    Our leather range is made from 100% Saffiano leather. Kindly avoid item contact against rough or sharp surfaces to minimize scratching. Any oils will cause the monogram stamping to fade over time.

  6. Where is your leather range made? 

    Our products are designed and made in Singapore. We work with only the finest craftsman in producing a Luxemono, uniquely yours and exclusively for you.

  7. How do I make payment? 

    We accept Debit / Credit Card –  Visa, Master, Paypal.

  8. Monogramming 

    All monogramming at Luxemono are done individually. As such, there may be minor variations.

  9. Returns 

    All items have been carefully curated and checked before dispatch. If the item is faulty upon receiving, please email us at shop@luxemono.com with your order number and photo evidences.

  10. Urgent Orders 

    Please drop us an email at shop@luxemono.com and our sales representive will attend to your email as soon as possible.

  11. Discount 

    Do look out for promotions from time to time. If you would like to place a corporate order (50 pieces or more), please contact us at  shop@luxemono.com  .