Frequently Asked Questions
1.What payment options do you accept?
2.What currencies do you accept?
You may choose your currency setting on our website. Foreign currency shown will be dependent on the exchange rate of the day. However, payment will be charged in Singapore Dollars and your credit card company will convert the amount to your local currency according to their respective exchange rate.
3.I am unable to check-out, what do I do?
Please drop us an email with a screenshot of the error message or the issues you are facing. We are here to help.
Please drop us an email at firstname.lastname@example.org we will try our best to accommodate. Please refer to Shipping for more information about our lead time.
5.Can I cancel or change my order?
We are unable to change or cancel your orders once placed.
6.What options do you have for personalization?
We currently have it in Serif option. English characters and standard emojis (select from our drop down list). English characters can be in capital case and lower case. Please ensure that you check all spelling and the use of capital case and lower case letters when adding to your order.
7.Can I change my order's delivery option to Express delivery instead?
Once your order is placed, changes or cancellations to your orders cannot be made. Please do check your order carefully before making your purchase.
8.I am not sure if my order was placed, what should I do?
You should receive an email confirmation by us once the order is successful, do check your spam/junk folder just in case is in there.
9.Returns / Exchange policy
All purchases are final and not eligible to return or exchange unless it is deemed faulty.
10.I have received a faulty item, what should I do?
We are sorry to hear that. Please email us at email@example.com within 14 days from the delivery date with your order number and photo evidences.
Please ensure that the item must be unworn, unused, in their original packaging and have the tags intact.
11.Are items in my shopping bag reserved?
No, they are not reserved. We recommend to complete your purchase as soon as you can to secure your items.