As each item is carefully curated, we will require at least 1 to 2 working days to personalize your item before shipping it out.
When will I receive my Luxemono item (Singapore)?
As your item is carefully curated, please allow 1 to 2 working days for us to personalize your item, pack and dispatch to our courier team. Custom Monogramming will take up to 7 business day from the day where the final art work file is approved.
The shipping rates for Singapore packages are as follows:
- Local (Singapore), Standard Door to Door Delivery (3 to 5 working days) - $4 - Local (Singapore), Express Door to Door Delivery (1 to 2 working days) - $7
We will not be liable for incorrect or incomplete address provided. The order will be subjected to a redispatch fee of S$4 if the parcel returns to us. We will contact you if it happens.
Do you ship internationally?
Yes, we ship internationally. We require 2 working days to personalize, pack and dispatch your item Custom Monogramming will take up to 7 business day from the day where the final art work file is approved.
The shipping rates for international packages are as follows:
International Express Delivery - International Express Delivery (3 to 7 working days) - S$30 - Europe & United States Express Delivery (3 to 7 working days) - S$45
Standard Delivery with tracking – Standard Delivery with tracking (7 to 21 working days) – S$15
The last mile delivery is done by your local postal service of your country. If the tracking states "Arrived at destination facility" or "Departed from Local Distribution Center" - Kindly contact your local post office or check the status using your local postal service website. We do our best in ensuring quick and smooth deliveries internationally. International packages are subjected to custom clearances at destination countries, any additional charges must be fuilfiled by the recipient. This process may cause delays beyond our original delivery estimates. However, we are not responsible for any delays and extra fees which may be applied by customs and duty offices of the recipient’s country. We will not be liable for incorrect or incomplete address provided. A redispatch fee of S$15 (standard delivery) will be required if the parcel returns to us. We will contact you if it happens.
How should I care for my personalized leather?
Our leather range is made from 100% leather. Kindly avoid item contact against rough or sharp surfaces to minimize scratching. Any oils will cause the monogram stamping to fade over time.
Where is your leather range made?
Our products are designed and monogrammed in Singapore.
How do I make payment?
We accept Debit / Credit Card – Visa, Master, Amex
All monogramming at Luxemono are done individually. As such, there may be minor variations.
All items have been carefully curated and checked before dispatch. If the item is faulty upon receiving, please email us at email@example.com with your order number and photo evidences. We do not accept returns of any item, unless it is deemed faulty. If it is deemed faulty, the item must be unworn, unused, and in their original packaging.
Returns that do not meet our policy will not be accepted.
Please drop us an email at firstname.lastname@example.org and our sales representive will attend to your email as soon as possible.
Can i cancel or change my order? We are unable to change or cancel your orders once placed.
If you would like to place a corporate order (50 pieces or more), please contact us at email@example.com .